Guest-Note is easy to setup - and it's easy to onboard your team. Our low, flat-fee monthly pricing is affordable no matter how the size of your organization . Guest-Note is the future of customer feedback management.
Categorizing content (sentiment, central theme, and topic) adds value to the information customers provide.
Allowing customers to quickly do this on their own as part of the posting process also saves time and money. Guest-Note provides a variety of categorization and tagging tools to enhance content identification, search, and retrieval. For uncategorized posts, Guest-Note uses its machine learning and AI to automatically suggest the best categories to tag a comment with. Advanced Text Mining and Machine Learning Algorithms Spot Trends, Solve Problems, and Identify Opportunities - Quickly!
One of the most powerful features within Guest-Note is its machine learning and text mining algorithms, used throughout the program. Machine Learning algorithms become more effective identifying trends and predicting best outcomes over time. As more data, specific to your company, is added Guest-Note continues to improve in its ability to help you better leverage your data.. In the vast sea of unstructured data that businesses now receive from customers, Guest-Note's Machine Learning can help your company gain insights it may currently be missing, thus improving the value of the information provided by your customers.
Businesses of the past used the traditional 24-48 hours hour range for responding to customers, but in today's world, that's no longer acceptable.
Just as a rising tide lifts all ships, faster response times among top organizations have raised consumer expectations across industries. As a result, responding to customer complaints, comments or even suggestions in the modern world should ideally within hours, but always within the first 24. One of the best features about Guest-Note is that it works 24/7, classifying and distributing customer feedback to appropriate personnel, even when customer service reps are off.
One of the best ways to reduce the chances of an error being repeated is by assigning the solution to the team members and management closest to the issue..
With this principle in mind, Guest-Note has built in an accountability loop. If, for instance, a customer has a problem at your location in Memphis, rather than the problem being fixed by the corporate customer service team in Seattle, Guest-Note can assign resolving the problem to the Memphis location manager.
The progress of the resolution and the actions taken by the store manager can be monitored through Guest-Note by program administrators and field management each step of the way. While the accountability loop feature within Guest-Note is entirely optional, companies that do so often experience fewer recurring customer complaints.
McKinsey and Company report that 54% of customers who have their complaint resolved continue to frequent the business.
82% – 95% of your customers will continue to do business with you if their complaint is resolved quickly. Customers who complain and are satisfied with their resolution are up to 8% more loyal than if they had no problem at all. This means that customer complaints actually represent opportunity for your business - if you're able to respond quickly and effectively.