Customer Communication Management Made Easy
The technological world is changing each and every day. And while consumers may have access to more communication channels than ever, many report that communication with numerous businesses to still be problematic. With the immediate responsiveness associated with Social Media and the Internet changing consumer expectations permanently, the antiquated "Contact Us" email links and web-mail forms still present on many websites today simply do not meet your consumers' demands.
Guest-Note was designed by customer measurement specialists to bring communication from all these channels together - into one effective platform for case management, accountability, customer recovery, and much more. Guest-Note uses the latest machine learning algorithms to help better categorize customer comments from all channels and present the best ways to respond. In short, Guest-Note eliminates the company to customer communication gap.