Guest-Note is specifically designed to manage and improve communication with customers. It's simple to use, easy to implement and vastly improves your customer relationships.
While typical CRM software can run over $100 per month for a single user, Guest-Note is available to your entire organization with one low monthly fee - no matter how many users you have.
|Concurrent Projects||1||10||Enterprise can support more than one brand, or if they are distinct operational differences between divisions, they can be set up as different projects. E.g. online versus brick and mortar.|
|Call Center Support||No||Yes||Enterprise includes additional tools to support a call or contact center – where all items go first before being distributed.|
|Customer Uploaded Images||1($)||3 ($)||Should additional images be required, they are available at an additional cost.|
|Customer Uploaded Video||$||1|
|Storage Space||5 GB||20 GB||Additional storage space can be purchased if needed, but the space provided is usually keeping two years of data available on the system before Archiving.|
|Social Media Integration||Yes||Yes|
|Yelp||$||$||Guest-Note can monitor reviews on Yelp and bring over any review that falls short of the threshold star rating you set.|
|Post Resolution Feedback||Yes||Yes|
|Text Mining / Machine Learning||Limited||Comprehensive||The enterprise edition introduces Machine Learning and additional algorithms that add to the systems' ability to bring hidden problems to light.|
|SMS Capabilities||$||$||Guest-Note is capable of receiving text messages from and responding to customers via SMS text messaging.|
|Knowledge Base||Limited||Comprehensive||Both editions allow you to create a knowledge base of commonly reported problems customers have and their solution. The Enterprise version goes a step further by incorporating machine learning to pick up on more nuances in the data.|